Privacy Policy

This Privacy Policy delineates how SOCSERVE utilizes, discloses, and safeguards your information during your interactions with our services.

This policy is applicable to all engagements with SOCSERVE’s website and its associated platforms, encompassing transactions conducted through the website. By engaging with the website or sharing your contact details with SOCSERVE, you acknowledge and consent to the privacy practices outlined in this Privacy Policy.

By providing us with personal information and utilizing our services, you explicitly accept and consent to this policy. Additionally, this policy outlines your rights concerning personal information and provides guidance on how to reach us or the supervisory authority regarding any concerns or complaints. Under the EU General Data Protection Regulation 2016/679 (“GDPR”), we act as a “Controller” of personal information for the purposes of protecting natural persons and processing personal data.


We gather, collect, and retain information that you input on our website or provide through alternative means. Additionally, we may employ software tools to gather session data, encompassing page response durations, specific page visit durations, page interaction details, and navigation methods used to exit the page. Furthermore, we may gather personally identifiable information, such as names and email addresses.


2.1. When utilizing our website, which includes completing the contact form, we gather the personal information you voluntarily provide. This information encompasses:

  • Personal Identification: Date of birth, images of government-issued identification (such as ID or passport), utility bills, and other similar data pertinent to the KYC (Know Your Customer) process.
  • Transaction Details: Information related to transactions conducted with us.
  • Technical Information: Your IP address, login data, browser type and version, time zone settings, location, browser plug-in types and versions, blockchain data such as wallet addresses, operating system details, and other device-specific technological information used to access our website or services.
  • Usage Data: Insights into how you interact with our Platform.
  • Aggregated Data: Statistical information that does not fall under the legal definition of personal data.

2.2. We utilize cookies to monitor and analyze the usage of our websites, aggregate data, and enhance our services by offering customization. These “Cookies” refer to small text files generated and stored by your internet browser software on your computer. They contain pertinent information about the web page you are presently viewing.


We may collect such Non-personal and Personal Information for the following purposes:

3.1. To provide and operate our web-site;

3.2. To provide our users with ongoing customer assistance and technical support;

3.3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;


4.1. Our website uses Google Analytics to obtain statistics on our visitors.

4.2. We may use other selected third parties to help deliver our services including but not limited to: business partners, analytics and search engine providers that assist us in the improvement and optimization of our site.

4.3. We only allow the third parties we work with to process your personal information if we are satisfied with the way they take appropriate technical and organizational measures to protect your personal information. We also impose contractual obligations on our selected third parties to ensure they can only use your personal information to provide services to us and to you. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions or as based on any notice provided to you.


We may contact you to notify you regarding to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.


6.1. All information you provide to us is stored on secure servers.

6.2. We will keep your personal information while we are providing services and/or products to you or while we are in a contractual relationship with you. Thereafter, we will keep your personal information for as long as is necessary and as required by the relevant regulations.


7.1. You have certain rights regarding your personal information, subject to local law. These include the rights to:

  • access your personal information;
  • rectify the information we hold about you;
  • erase your personal information;
  • restrict our use of your personal information;
  • object to our use of your personal information;
  • receive your personal information in a usable electronic format and transmit it to a third party;
  • lodge a complaint with your local data protection authority.
  • If you would like to discuss or exercise such rights, please contact us.

7.2. Our Data Protection Officer (“DPO”) We have appointed a data privacy officer to address questions related to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, if you do not want us to process your data anymore or if you would like to access, correct, amend or delete any personal information we have about you, please contact our DPO using the form below.

7.3. We do not sell, trade, or rent your personal information to others. We may share generic aggregated information not linked to any personal identification information regarding visitors and users with our business partners and with regulatory bodies to the extent required by law.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Compliance with children’s online privacy protection act. We do not accept users under the age of 18 and no part of our website or Platform is structured to attract anyone under 18.


If you do not agree to this Privacy Policy, you should not use our website or our services.

If you wish to contact the Data Protection Officer, you can do so using the form below